To verify your device is on the same network, make sure the WAN IP address on your device matches the WAN IP address of your PC. Please ensure that your device and your PC are on the same network and have a similar IP address (the first three octets of your IP address should match, e.g. Some routers separate traffic between your wired and wireless devices, or may have a “guest” network that is separated from your regular internet connection. In order to stream or cast to your streaming device/gaming console/SmartTV, it must be on the same network as your PC. My device can't find the PlayOn server / PlayOn cannot find my casting device Refer to your internet security software and firewall for specific instructions on how to make this configuration. If it does not fail, then the issue is caused by your security software and PlayOn will need to have direct access to the internet through your firewall. The easiest way to confirm this is to temporarily disable your security software, try recording a video again, and see if the video still fails. If you have security software installed on your PC, it is possible that PlayOn is being blocked from accessing the internet through your firewall. If the video plays fine in your browser, but it won't record it could be due to security software.
Unfortunately, if the video won't play in your browser, PlayOn won't be able to record it either.
You may need to try the video again later - or if an error message is generated, contact the provider's support for assistance with the error message. If the video does not play correctly through your web browser, this is typically due to an internet connection issue or a problem on the provider's website. Navigate to the website associated with the channel and try to play the video. I'm having trouble playing/recording videosįirst, determine if videos are playing correctly using Google Chrome on your PC.
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